Privacy Policy
A plain-language look at what we collect when you call or book with us, and what we do — and never do — with it.
Why this page exists
Parker Appliance Repair is an independent, locally run shop serving Parker and the Palmer Divide. We are not a call center and we are not owned by a manufacturer, so the information we collect is limited to what it actually takes to get a technician to your door and fix your appliance.
This policy explains what we gather when you call our line, request a visit, or book online, how long we keep it, and who — if anyone — ever sees it. We wrote it in plain English on purpose. If any part of it is unclear, the fastest way to get an answer is to call us at (720) 807-8323; we answer the phone 24/7, and a real person on our team can walk you through it.
Because we are an independent company, not an authorized dealer network, your information stays inside our own scheduling and service records. We do not report it up to a manufacturer, and we do not have a marketing division to sell it to.
What we collect, and why
We keep data collection narrow and tied to a real business need — scheduling your visit, diagnosing your appliance, and following up if a part needs to be ordered.
Contact details
Name, phone number, and service address, so a technician can find your home and confirm the appointment window.
Appliance information
Brand, model, and the symptoms you describe, so we can bring the right OEM-quality parts and diagnostic tools on the first visit.
Service history
A record of past visits and repairs at your address, kept so we can reference prior work if the same unit needs attention again.
How that information moves through our shop
Here is the actual path your information takes from the first phone call to the closed-out invoice.
You call or book online
You share your name, phone number, address, and a description of the problem, either by phone or through our online booking link.
We schedule the visit
That information is entered into our internal scheduling system so a technician is assigned and you get a confirmed window.
The technician diagnoses on-site
The $89 diagnostic fee covers an in-person inspection; notes from that visit are added to your service record, nothing more is collected.
The record is kept for future reference
If a follow-up visit or warranty question comes up later, we can pull the prior notes instead of asking you to repeat yourself.
What we do not do with your information
A few firm commitments, stated directly:
- We do not sell, rent, or trade your information to any third party.
- We do not email marketing lists — we do not even collect email addresses as part of normal service.
- We do not share your service history with manufacturers, since we are independent and unaffiliated with any brand.
- We do not use tracking cookies to build advertising profiles of website visitors.
- We do not store payment information beyond what's needed to process the transaction for your visit.
If you ever want to know exactly what we have on file for your address, or you'd like us to delete it, one phone call is all it takes.
Our shop policy
Privacy, in short
Straight answers
Does Parker Appliance Repair sell my information to other companies?
No. We never sell, rent, or trade customer information. Your name, address, and appliance details are used only to schedule and complete your repair, and stay inside our own service records.
Does Parker Appliance Repair collect my email address?
Generally no — service is handled by phone and, if you choose, our online booking link, so we don't require an email address for normal appointments. If you have a specific privacy question, call (720) 807-8323 and our team can explain exactly what's on file.
Can I ask a Parker appliance repair company to delete my service history?
Yes. Call our line at (720) 807-8323 and ask; because we're a small independent shop and not a national chain, one phone call is enough to review, correct, or delete the information we hold for your address.
Frequently Asked Questions
5 questions, answered plainly.
Who has access to my service records?
Only our own scheduling and technician staff. We do not share service history with manufacturers, franchisors, or outside marketing companies, because we operate independently in Parker and the Palmer Divide.
Do you use cookies or tracking on your website?
Our site may use basic, standard analytics to see which pages are useful, but we do not build advertising profiles or sell browsing data to third parties.
Is my payment information stored after the visit?
We keep only what's needed to process the transaction for that service call and the $89 diagnostic fee where applicable; we don't maintain a separate stored-card marketing database.
Will you contact me for marketing after a repair?
We may follow up about the specific repair or a related maintenance reminder, but we don't run email newsletters or third-party ad campaigns off your contact information.
How do I ask a question about this policy?
Call (720) 807-8323 anytime — the line is answered 24/7 — and ask for a straight answer about what information we have and how it's used.
Ready to Get Your Appliance Fixed?
Call us any time. The line is answered 24/7, or book a visit online in under a minute. Service visits run daily, 8:00 AM to 6:00 PM.