Terms of service
How we schedule, diagnose, quote, and stand behind the repair work we do across Parker and the Palmer Divide.
The short version
These terms cover what happens when you call, book, or have a technician out to your home. We wrote them to be readable, not to bury you in legal filler.
Parker Appliance Repair is an independently owned repair company serving Parker, Colorado and the surrounding Douglas County communities. We are not affiliated with, authorized by, or certified by Sub-Zero, Wolf, Cove, or any other manufacturer whose products we service — we're a local repair shop that has spent years working on this equipment, and we say so plainly rather than implying a factory relationship we don't have.
By calling us, booking a visit online, or letting a technician into your home, you're agreeing to the terms on this page. If something here doesn't sit right with you, call (720) 807-8323 before your appointment and we'll talk it through — most concerns are easier to resolve with a two-minute conversation than a paragraph of legal text.
The $89 diagnostic fee, explained
This is the part customers ask about most, so we're putting it up front rather than in the fine print.
Every visit starts with a $89 service-call fee. That fee covers the technician's drive time, the on-site diagnostic, and a written explanation of what's actually wrong — not a guess over the phone. If you approve the repair, the $89 is credited toward the total cost of the job, so you're not paying twice.
We do not quote firm repair prices before we've seen the appliance in person. Anyone who tells you an exact number sight-unseen is guessing, and at 5,869 feet with our dry climate, the failure behind a symptom (a gasket, an igniter, a control board) is often different from what it looks like from the couch. If you decline the repair after diagnosis, you still owe the $89 for the technician's time and expertise — that's the one firm price on this page outside of any "from $" figures we may quote for specific jobs.
Scheduling, access, and what we need from you
We run service visits daily from 8:00 AM to 6:00 PM across Parker and about a 25-mile radius that reaches The Pinery, Stonegate, Castle Rock, Castle Pines, Highlands Ranch, Lone Tree, and out toward Elizabeth and Franktown. Phones are answered 24/7, even if the technician who calls you back is scheduling for the next available daytime slot.
To keep your appointment on time, we ask for clear access to the appliance, working outlets or gas shutoffs where relevant, and someone 18 or older present (or reachable by phone) during the visit. If a technician arrives and can't safely access or test the unit — locked utility room, pets that can't be secured, standing water near electrical components — we may need to reschedule, and a trip fee can still apply.
Cancellations or reschedules are easiest handled with a phone call as early as possible. We'd rather move your slot to someone who's ready than have a technician sit in a driveway.
What our workmanship covers
We stand behind the labor and parts we install. In practical terms, that means:
- Repairs are performed using OEM-quality, factory-specified parts matched to your appliance's model and serial number
- Labor on the specific repair performed is warrantied for a period disclosed to you in writing at the time of service
- Replacement parts carry the warranty terms of their manufacturer, passed through to you at cost
- Pre-existing conditions unrelated to the diagnosed fault (a second failing component we flag but you decline to fix) aren't covered by the repair warranty
- Damage from misuse, power surges, flooding, pests, or attempted DIY repair after our visit falls outside workmanship coverage
- If a covered repair fails within the warranty window, call (720) 807-8323 first — we'll return to evaluate before any other party touches the unit
- Warranty coverage follows the appliance at the service address, not the original customer, if the home changes hands during the coverage period
The terms, at a glance
Straight answers
Is Parker Appliance Repair an authorized Sub-Zero or Wolf repair company?
No. We're an independently owned repair company in Parker, Colorado with deep experience on Sub-Zero, Wolf, Cove, and other premium brands, but we hold no factory authorization or certification from any manufacturer. We disclose this upfront so you know exactly who you're hiring.
Do I have to pay the $89 fee if I decide not to do the repair?
Yes, the $89 service-call fee covers the technician's diagnostic time and travel whether or not you move forward with the repair. If you do approve the work, that same $89 is credited toward the total invoice, so it's never an added cost on top of the repair price.
What if I disagree with a charge or think a repair wasn't done right?
Call (720) 807-8323 as soon as you notice the issue — phones are answered 24/7, and we'd rather sort out a billing question or a callback repair directly than have it turn into a dispute. Most concerns get resolved by having the original technician take another look.
Frequently Asked Questions
5 questions, answered plainly.
Can I get a firm repair quote over the phone before you come out?
Not a firm one. We can give you a general "from $" range for common jobs based on what you describe, but the exact price depends on what the technician finds during the on-site diagnostic. Altitude and dry-climate factors here in Parker mean the same symptom can have different underlying causes.
What forms of payment do you accept?
We accept standard payment methods at time of service; a technician can confirm the specific options available when scheduling your visit. We don't publish pricing beyond the $89 diagnostic fee and any advertised "from $" figures, since final cost depends on the diagnosis.
Do these terms apply if I booked online instead of by phone?
Yes. Whether you book online or call (720) 807-8323 directly, the same diagnostic fee, scheduling, and warranty terms on this page apply to your appointment.
What happens if a part needs to be special-ordered?
Some premium appliance parts aren't kept on the truck and need to be ordered to match your unit's exact model and serial number. Your technician will explain expected timing before you approve the order, and the $89 diagnostic fee still applies to that initial visit.
Can these terms change over time?
We may update this page as our policies evolve, particularly around scheduling and warranty specifics. The terms in effect at the time of your service call are the ones that apply to that visit; call (720) 807-8323 if you want the current policy read to you directly.
Ready to Get Your Appliance Fixed?
Call us any time. The line is answered 24/7, or book a visit online in under a minute. Service visits run daily, 8:00 AM to 6:00 PM.